Shipping policy
At AlivionLab, we work hard to process and deliver your order as quickly and safely as possible. Please read our shipping policy carefully before placing an order.
Order Processing Time
All orders are processed within 1–3 business days after payment confirmation.
Orders are not processed or shipped on weekends or public holidays. During high-demand periods, order processing may take slightly longer.
Shipping Time
Estimated delivery time depends on your location and the shipping carrier.
Typical delivery times are:
United States: 3–7 business days
International Orders: 7–21 business days, depending on the destination and customs process
Please note that delivery times are estimates only and are not guaranteed.
Shipping Rates
Shipping costs, if applicable, will be calculated and displayed at checkout before you complete your order.
From time to time, AlivionLab may offer free shipping promotions. Any free shipping offer will be clearly shown on our website or checkout page.
Order Tracking
Once your order has been shipped, you will receive a shipping confirmation email with tracking information, if available.
Please allow up to 24–48 hours for tracking details to update after shipment.
Incorrect Shipping Information
Customers are responsible for providing accurate and complete shipping information at checkout.
AlivionLab is not responsible for orders delayed, lost, or returned due to incorrect or incomplete shipping details provided by the customer.
If you notice an error in your shipping address, please contact us as soon as possible at:
We will do our best to update your order before it ships, but we cannot guarantee changes after the order has been processed.
Lost, Delayed, or Stolen Packages
Once an order has been shipped, delivery is handled by the shipping carrier. AlivionLab is not responsible for delays caused by carriers, weather conditions, holidays, customs, or other circumstances outside our control.
If your package is marked as delivered but you have not received it, please check with your local carrier, neighbors, or building management first.
For further assistance, contact us at:
Damaged Packages
If your order arrives damaged, please contact us within 7 days of delivery at:
Please include your order number, photos of the damaged item, and photos of the packaging so we can review the issue and provide a suitable solution.
Customs, Duties, and Taxes
For international orders, customers are responsible for any customs fees, import duties, taxes, or additional charges required by their country.
AlivionLab is not responsible for delays caused by customs processing.
Order Cancellations
Orders can only be cancelled before they are processed or shipped.
Once an order has been shipped, it cannot be cancelled. You may request a return after receiving the order if it qualifies under our Refund & Return Policy.
Contact Information
For shipping questions or order support, please contact us:
AlivionLab
Email: support@alivionlab.com
Address: 108 Catania Way, Royal Palm Beach, Florida 33411, United States