Refund policy
At AlivionLab, customer satisfaction is very important to us. We want you to feel confident when shopping with us. Please read our refund and return policy carefully before placing an order.
Returns
We accept returns within 30 days of delivery.
To be eligible for a return, your item must be:
- Unused, unopened, and in the same condition that you received it
- In its original packaging
- Accompanied by proof of purchase or order confirmation
For health, safety, and quality reasons, we cannot accept returns for products that have been opened, used, damaged after delivery, or tampered with.
Non-Returnable Items
The following items cannot be returned:
- Opened or used products
- Items without original packaging
- Products damaged due to misuse or improper handling
- Sale items or gift cards, if applicable
Damaged, Wrong, or Missing Items
Please inspect your order as soon as it arrives. If your item is damaged, defective, incorrect, or missing, contact us within 7 days of delivery at:
Please include your order number, a clear description of the issue, and photos of the product and packaging. We will review your request and offer a suitable solution, such as a replacement or refund.
Return Process
To start a return, please contact us first at:
Do not send any items back without contacting us first. Once your return request is approved, we will provide return instructions.
Returns may be sent to:
AlivionLab
108 Catania Way
Royal Palm Beach, Florida 33411
United States
Return Shipping
Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.
We recommend using a trackable shipping service, as we are not responsible for lost return packages.
Refunds
Once we receive and inspect your returned item, we will notify you by email whether your refund has been approved or rejected.
If approved, your refund will be processed to your original payment method. Please allow 5–10 business days for the refund to appear in your account, depending on your bank or payment provider.
Order Cancellations
Orders can only be cancelled before they have been processed or shipped. Once an order has been shipped, it cannot be cancelled, but you may request a return after receiving it.
Contact Us
For any return, refund, or order-related questions, please contact us at:
AlivionLab
Email: support@alivionlab.com
Address: 108 Catania Way, Royal Palm Beach, Florida 33411, United States